Refund Policy

There are two kinds of refund in Saref, and they are governed by different rules:

• Saref subscription fees — money you pay us for a Pro or Team plan. Covered by sections 2 and 3 below.
• Merchant payments — money your customers pay you through a pay page. Covered by sections 4 to 6. Saref never holds these funds, so a customer refund is always issued by the merchant, not by us.

• The Free plan costs nothing and is the intended way to evaluate Saref before paying.
• Paid plans are billed in advance. Cancelling stops the next renewal and your workspace keeps paid features until the end of the period already paid for.
• We do not refund unused time on a monthly plan by default.
• If you were charged in error, charged twice, or charged after cancelling, contact us and we will refund the incorrect charge in full.
• Yearly plans cancelled within 14 days of the initial purchase may be refunded on request, less any period already used. This window is a template value and must be confirmed against consumer law in each market before launch.

Approved subscription refunds are returned to the original payment method through our billing processor, normally within 5 to 10 business days.

Nothing in this policy limits any statutory cancellation or refund right you have as a consumer. Where consumer law gives you a stronger right than this policy, that right applies. Business customers buying in the course of trade may not have the same statutory rights.

When your customer pays on-chain, the funds go straight from their wallet to yours. Saref cannot reverse that transfer. A refund is therefore a new outbound transaction that you send, recorded against the original order.

• Saref can detect the payer's wallet address from the original transaction so you can refund it in a tap, or you can enter a destination address supplied by the customer.
• Each refund is tracked with its own status against the order, and full or partial amounts are supported.
• You are responsible for confirming the destination address before sending. A refund sent to a wrong address is not recoverable.
• Cash and card takings recorded in Saref must be refunded through the tender they were taken on; Saref only records the outcome.

Blockchain settlement has no chargeback mechanism. Neither Saref, the merchant, the customer, nor the network can reverse a confirmed transfer. This means:

• A customer cannot claw back a payment through their bank or card issuer.
• A refund only happens if the merchant chooses to send one.
• Merchants should publish their own refund and cancellation terms to customers before checkout.

If you paid a business through a Saref-hosted pay page and want a refund, contact that business directly — their name and contact details appear on your receipt. Saref hosts the checkout and keeps the record; the commercial relationship and the money are with the merchant.

If a merchant is using Saref fraudulently, tell us at support@saref.co and we will investigate the account, even though we cannot recover the funds.

Billing and refund questions: support@saref.co. See also our Terms of Service and Privacy Policy.